Armoured, tracked, and insured.
All consignments are dispatched from our studio in India and shipped in protective outer cartons. Every order is fully insured until delivery.
| Order type | Dispatch |
|---|---|
| Prepaid (UPI / card / netbanking) | Within 24–48 hours of payment confirmation |
| Cash on Delivery | Within 24–48 hours of order confirmation |
| Orders placed on Sunday or a public holiday | Dispatched the next working day |
These are estimates, not guarantees. Weather, courier disruptions and regional restrictions can extend them. You receive a tracking link by email and WhatsApp as soon as the AWB is generated.
We currently deliver within India only. We do not ship to international addresses through this storefront. If your pin code is not serviceable, we will contact you and refund the full amount, including any fees.
Couriers make up to three delivery attempts. Please keep your phone reachable. A consignment returned as undelivered, refused, or unclaimed is refunded less the forward and return freight, and less the COD fee where applicable.
Track any order from the Track Order page using your order number and registered email. You can also ask us on WhatsApp at +91 77700 09170.
Email concierge@mytholis.com or WhatsApp +91 77700 09170. Grievance Officer: Adv. Laeeque Ahmed, grievance@mytholis.com, +91 70206 93941.