Refund & Cancellation Policy

Fair, written down, and honoured.

This policy applies to every order placed on mytholis.com and on the Mytholis Android application, operated by Mytholis Luxury Fragrances Pvt. Ltd. It is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

1. Cancellation before dispatch

You may cancel any order free of charge at any time before it is handed to the courier. Contact us on WhatsApp at +91 77700 09170 or email concierge@mytholis.com with your order number. Prepaid amounts are refunded in full to the original payment method within 5–7 business days of cancellation.

Once an order has been dispatched it cannot be cancelled; please use the return process below.

2. Damaged, defective or wrong item

Report within 48 hours of delivery. Send us unboxing photographs or a short video showing the outer carton, the seal, and the bottle. Approved claims are replaced or refunded in full, and we bear the return shipping.

Perfume is a perishable, hygiene-sensitive product. Sealed, unopened flacons may be returned within 7 days of delivery if the outer seal is intact. Opened or used flacons cannot be returned for hygiene reasons, except where the item is defective.

3. What cannot be returned

Opened, sprayed or used flacons, and discovery or travel sizes that have been opened.
Items marked final sale, complimentary gifts, and gift cards.
Orders refused at delivery, or returned without an approved return authorisation.

4. Refund timelines

Prepaid (UPI / card / netbanking): 5–7 business days after the refund is approved, back to the original instrument.
Cash on Delivery: refunded by UPI bank transfer to an account you nominate, within 7 business days of approval.
Shipping charges are refunded only where the fault is ours. The “Cash on Delivery” handling fee, where charged, is non-refundable once the order is dispatched.
Bank processing times are outside our control; we will share the refund reference (ARN) with you.

5. Cancelled by us

We may cancel an order if the item is out of stock, if the delivery address is not serviceable, if a pricing error occurred, or if we suspect fraud. In every such case you receive a full refund, including any shipping and COD fees.

6. How to raise a request

WhatsApp +91 77700 09170 or email concierge@mytholis.com with your order number, a photograph where relevant, and the resolution you are seeking. We acknowledge every request within 48 hours.

7. Escalation

If your complaint is not resolved within 30 days, write to our Grievance Officer:

Adv. Laeeque Ahmed
Grievance Officer, Mytholis Luxury Fragrances Pvt. Ltd.
Email: grievance@mytholis.com
Phone: +91 70206 93941

GSTIN: 27NJXPS7705H1Z2 · HSN: 33030010
Last updated: 3 November 2026